Abstract
Background: Effective communication between healthcare providers and patients is critical for delivering high-quality, patient-centered care. However, communication breakdowns frequently occur, leading to adverse patient outcomes, decreased treatment adherence, and dissatisfaction. To address these challenges, Safa Hospital in Bidar implemented a structured communication skills training program for healthcare professionals.
Aim: This study explores the impact of the communication skills training program on healthcare professionals’ confidence, active listening abilities, and overall patient interactions.
Methods: A qualitative study design was used, employing semi-structured interviews with 21 healthcare professionals, including physicians, nurses, and allied health staff who completed the training. A thematic analysis, based on Braun and Clarke’s framework, was conducted to identify key themes related to the participants’ experiences and perceived improvements in communication.
Results: Participants reported significant improvements in self-confidence, empathy, and active listening skills, leading to more effective patient interactions. The training enabled the participants to convey the medical information more clearly, foster collaborative conversations and enhance patient engagement. However, some participants identified challenges in applying communication strategies in emotionally complex situations, such as breaking news. The recommendations included additional role-playing exercises and periodic refresher sessions to reinforce skills over time.
Conclusion: The findings highlight the positive impact of communication training on healthcare professionals’ competencies, emphasizing its potential to enhance patient-provider interactions. Future training programs should incorporate ongoing support mechanisms to sustain long-term improvements.

Key words: Healthcare communication, training, patient-centered care, active listening, Safa Hospital